Privacy Policy

1. Introduction

Netzilo, Inc. ("Netzilo", "we", "our" or "us") allows customers and individuals to directly connect servers, computers, mobile devices, and cloud instances in a simple mesh VPN network, in which every connection is encrypted.

Netzilo is committed to transparency in our processing of information. This Privacy Policy describes how we collect, use, disclose and protect information from and about you through our website www.netzilo.com and any other website or mobile application that links to this Privacy Policy (the "Site"), mesh VPN services (the "Netzilo Solution"), and any other interactions (e.g., customer support, events, our social media pages, and other communications) that you may have with us (all of these offerings collectively referred to herein as the "Services").

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES. By using our services, you consent to the data practices described in this policy.

2. Scope of This Privacy Policy

This Privacy Policy applies when Netzilo acts as the data controller of your information, including for visitors to our websites, prospective customers, and users of the Netzilo Solution. When Netzilo processes information on behalf of an organization that has contracted with us, that organization is responsible for its own privacy practices. If you have questions about how your information is handled in such cases, please contact the relevant organization.

3. Information We Collect

We collect information in the following categories:

Personal Information

• Name and contact information (email, phone number)
• Company name and job title
• Account credentials
• Billing and payment information
• Communications with us

Usage Information

• Log data (IP addresses, browser type, operating system)
• Device information
• Usage patterns and preferences
• Performance and diagnostic data

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

4. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our services
• To notify you about changes to our services
• To provide customer support
• To gather analysis or valuable information to improve our services
• To monitor the usage of our services
• To detect, prevent and address technical issues
• To fulfill legal obligations and enforce our terms
• To communicate with you about products, services, and events

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

• Service Providers: With third parties who perform services on our behalf
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent
• Aggregated Data: We may share aggregated, non-identifiable information publicly

7. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

Netzilo takes a variety of technical and organizational security measures to protect the information provided to us from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Please keep this in mind when disclosing any information to us online.

If you become aware of or suspect any unauthorized use of your Netzilo account, please contact us immediately using the information in the "Contact Us" section below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at privacy@netzilo.com.

10. Third Party Links and Features

Our Services may contain links to third-party websites and features. Your interactions with these sites are governed by their own privacy policies, not this one. We encourage you to review the privacy practices of any third party before providing them with your information.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and other mechanisms approved by relevant authorities.

12. International Users

Your information may be processed and stored in jurisdictions that may have different data protection laws than those in your country of residence. By using the Services, you agree to these transfers and processing of your information in accordance with this Privacy Policy.

13. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

14. Privacy Information for Certain U.S. State Residents

Do Not Sell Rights. We do not sell personal information to third parties as defined under applicable U.S. state laws.

If you are a California resident, the California Consumer Privacy Act requires us to provide specific details about how we collect, use, and disclose your personal information. Please refer to the sections above titled "Information We Collect" and "How We Use Your Information" for those details.

The California "Shine the Light" law also allows residents to request information regarding how we disclose certain personal information with third parties for their direct marketing purposes. Netzilo does not disclose your personal information to third parties for their own direct marketing.

15. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. For material changes, we will provide additional notice via email or through our services.